Two restaurants, one street. The difference is underneath.
A deliberately simple illustration of the same logic - two owners, three lenses, and two failures that look identical on a score and need opposite fixes.
Corroborated at 1.67 - the evidence floor. The diners are happy, but nothing is written down and nothing would survive Mario taking a week off. Happy diners cannot rescue a kitchen that does not exist.
The adviceBuild it, and get it out of one head. Write the recipes down, put the prep system in place, train a second pair of hands.
Corroborated at 2.33 - the symptoms cap it. The recipe book, the certificates, the trained staff are all real. The service is not. Evidence alone would have waved her through.
The adviceStop writing. Make it land. More documentation would have raised the score and changed nothing.
Same score band. Opposite advice. That is the difference between a rating and a diagnosis - and it is the reason AXAT never averages the three lenses together.

